SHIPPING POLICY
1. Scope of application
This Shipping Policy applies to:
- Orders Placed On The Official Vision Of Super Vietnam Website
- Orders Delivered Within Vietnam
International Orders Upon Customer Request
Vision Of Super Vietnam Pop-up Store is currently located in District 7, Ho Chi Minh City.
2. Order Processing Time
After an order is successfully confirmed:
- Orders Will Be Processed Within 1–2 Business Days
- Processing Time Does Not Include Sundays And Public Holidays
In certain special circumstances such as:
- A High Volume Of Orders
- External Factors Beyond Our Control
Vision Of Super Vietnam will notify customers accordingly.
3. Domestic Shipping (Vietnam)
Ho Chi Minh City – Inner Districts
- Estimated Delivery Time: 1–2 Business Days
- Express Delivery May Be Available Depending On Time And Location
Ho Chi Minh City – Suburban Areas And Other Provinces
- Estimated Delivery Time: 3–5 Business Days
Delivery times are estimates and may vary due to:
- Weather Conditions
- Traffic Situations
- Carrier Processing Procedures
4. International Shipping
Vision Of Super Vietnam offers international shipping services upon customer request.
For international orders:
- Estimated delivery time: 7–21 business days, depending on the country and region.
- International shipping fees will be calculated separately and notified before order confirmation.
- The recipient is responsible for any taxes, customs fees, or surcharges incurred according to the regulations of the receiving country (if any).
Vision Of Super Vietnam will not be responsible for delays due to customs procedures in the destination country.
5. Shipping Fees
Shipping fees are calculated based on:
- Delivery Location
- Order Weight And Dimensions
- Selected Shipping Method
Shipping fees will be clearly displayed during the checkout process before the customer completes payment.
Vision Of Super Vietnam may apply:
- Free Shipping For Promotional Programs
- Adjustments To Shipping Fees From Time To Time
6. Shipping Partners
Vision Of Super Vietnam collaborates with third-party shipping partners to handle domestic and international deliveries.
After the order is handed over to the shipping partner:
- Shipping responsibilities follow the partner's procedures.
- Vision Of Super Vietnam will assist customers in tracking orders and handling any issues that arise to the best of its ability.
7. Inspection Upon Delivery
Upon receiving the order, customers are encouraged to:
- Inspect The Package Condition Before Signing For Receipt
- Verify The Products Against The Order Information
If any of the following issues are found:
- Incorrect Product Delivered
- Product Defects Or Damage Caused During Shipping
Please contact Vision Of Super Vietnam within 48 hours of receiving the order for support in accordance with the Exchange Policy.
8. Failed Delivery Cases
Orders may not be successfully delivered in the following cases:
- The Recipient Cannot Be Reached
- Incorrect Or Incomplete Shipping Information
- The Recipient Refuses To Receive The Order
In such cases:
- The Order May Be Returned To Sender
- Any Incurred Shipping Costs Will Be The Responsibility Of The Customer
9. Changes to the Shipping policy
Vision Of Super Vietnam reserves the right to adjust the Shipping Policy from time to time in accordance with business operations and actual conditions.
Any changes will be updated directly on the website and will take effect immediately upon publication.